FAQ

How long will it take for my website to be designed?
During our initial meeting we will decide on the dead-line of the project taking it’s complexity into consideration. Most of our standard projects take from 4-8 weeks to be finalized. We are open to work around shorter time-frames if you need faster project delivery, obviously depending on our workload at the time. We do create a 10-mile-stones time frame for each of our web development projects that includes set dates for both delivery of specific stages of the project from our side, as well as agreed dates the client will provide the content by. As much as this helps us to run projects effectively, we are flexible with time frames if needed to.

Will we need to have a meeting in connection with the website design?
The meeting isn’t necessary and most websites can generally be completed with contact via email and telephone only if necessary.  However it is always nice to meet each other face-to-face, and since the initial consultation at WebSmart is FREE of charge and obligation you can pay us a visit anytime and chat about your project. Oh, and the coffee is on us too!

Once my website design is completed, what after-sales service do you offer?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer affordable website maintenance plans, so that your website need never get out of date. On our website you will also find the SUPPORT TICKET and the LIVE CHAT support which are a fast and easy way to contact us with any urgent enquiries. 

Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?
You may move your website to another web hosting service at any time. Once your website has been completed, we can provide ftp access so you can access  the files. This copy of your website is for your retention.

In what format should I supply words and photographs about my business for my new website?
It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website. Just like building a house you need materials, the more photos and text you can provide makes building the website easier for us and results in a better looking site for you.

Will my website be Search Engine Friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. Our maintenance plan includes updates of your website to always match the newest search engine version.

If I choose a Content Management System (CMS)- can I be sure that my web pages are Search Engine Friendly?
Yes with our Content Management System all web pages created are Search Engine Friendly. The CMS tools are easy to use – effective and intuitive.

Do I need a database on my website?
This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website to suit your specific requirements.

How do I update my website?
There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.
If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask us to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present.
We can provide an online content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news.

Am I tied into WebSmart for any site maintenance or updates I wish to do once my website is designed?
No once your website is designed it belongs to you and you can commission anyone to update it for you – although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

Will everyone see my website the same?
All the contents and the layout of the websites we design  are ‘RESPONSIVE’ – which means they respond to the screen that views it. If a user views the page with a PC or with another device, the site with a responsive design must automatically adjust to the screen whether it’s on a computer monitor or a small mobile device. The aim is to give the best display possible for any type of screen or browser.

Can you provide all our web design and hosting services?
Yes – we are your one stop company to provide all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you. We even have an in-house photographer if you need quality images for your site.

Do you guarantee that my site will always be available?
No web hosting service can guarantee 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue immediately.

Can I get email with my website?
Yes you can have email and you will probably wish you set-up several email addressed e.g. sales@your-domain.com, info@your-domain.com etc

Can I see how many visitors I’ve had to my website?
Yes we provide google analytics web tracking which records where you visitors are coming from and which pages they looked at, how long they stayed on each page, what pages they left your site, which search engines and keywords are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Can I have an ecommerce system for my website?
Yes you can. Depending whether E-shop is a main purpose for your Website or not we will either install a s-shop plug in to your existing site or create a full Web Store from the scratch. Once we hear more details about your online project we can choose a method that will suit your need best.

When can I update my website content?
If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is smaller and was designed without using this type of system and you don’t have any html. skills, then we can update the website for you. Our charges are very reasonable and limited content updates are actually included in our standard maintenance plan.

Is there any training provided with your Content Management System?
Yes. Our Content Management System really is very easy to use – If you can send an email, you will be able to use it. We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.

How much will a website cost me?
The cost of a website varies depending on the site and complexity. If you give us a call we will be pleased to discuss your web design requirements and give you a quotation. You can also refer to our 3 WebSmart Packages for fixed quotations HERE.

How many pages can I have on my website?
As many as you like. From a search engines point a view – The more the better!

I already have a website and I need it updated, can you help me?
Yes, we would be happy to look at you existing website and give you a quote for updating it.

Do you display any banners or pop-up ads on my website?
Absolutely not! – It’s your website and you have total control over the contents and who advertises on it.

What if I do not like the design?
If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another “suggested design” in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to create for you a website specific to your requirements which you are completely happy with.

Why choose WebSmart Design?
We create websites that are user-friendly. websites that are visually appealing, creative in design and also have great functionality. They are effective as business tools. We know the value of the different web design features which can be used and we know which features work and why they work.

Can I register a domain name through WebSmart?
Yes.

What is a content management system (CMS)?
A content management system (CMS) is an online platform that underlies many websites enabling the website owner or webmaster to administer the website. This can be as simple as making changes to text and images on the website or as complex as changing the layout and complete look and feel of a website.
Content management systems are designed and built to enable business owners or employees to makes changes to websites without the need for technical knowledge and know how. CMS platforms will often include what-you-see-is-what-you-get (WYSIWYG) editors that function in much the same fashion as well known word processing software such as Microsoft Word.
Content management systems come in various forms including custom built applications specifically tailored to a business’s needs or pre-built open source applications such as WordPress.
Content management systems are used by millions of websites as a way of reducing costs and increasing efficiency. CMS platforms remove the need for businesses to constantly contact web developers when changes are required. This means no additional web development charges as well as no waiting times for changes to be implemented. Changes to the website can be completed instantly and easily by internal staff when required.
Although content management systems allow the not so savvy web user to make changes to a website they do still require an initial design, set up and build by experienced web developers.
WebSmart provides a professional website solution that includes the upload, template installation and deployment of the WordPress CMS for your business.

What is WordPress?
WordPress is an open source blogging platform and content management system based on the PHP scripting language and MySQL database technology. WordPress was originally designed as a blogging platform, giving users a simple-to-install online application to design, create and manage a blog.
Overtime WordPress has grown in popularity with millions of users worldwide and has become the number one content management system worldwide, powering 22% of new websites. Further to this WordPress has grown as an application. Since its inception WordPress has sprouted thousands of new features and functions that have enabled it to become the number one content management system not only for blogs, but for an array of websites.
WordPress enables users to create pages, manage content including text and images as well as extend its functionality with plug-ins. WordPress also has a template based system using a template processor enabling the easy install and deployment of pre-made design templates. This functionality enables almost any WordPress user to install and change WordPress themes with the click of a button while maintaining the information on the site.
WordPress’ advanced plug-in architecture allows users to effortlessly install plug-ins from a library of over 17 thousand. These plug-ins are designed to extend the features and functionality of WordPress beyond the out-of-the-box feature set. Plug-ins can be found for almost any requirement, from SEO and e-commerce to gallery and user management.
Websmart provides a professional website solution that includes the upload, template installation and deployment of the WordPress CMS for your business as well as creating custom WordPress themes.